Shipping

Normally:

USA: 3-5 business days
Canada: 5-10 business days
Worldwide: 10-20 business days

Your order will be sent out on average within 3 days of ordering.

DUE TO CORONAVIRUS, THIS ARE THE ESTIMATED SHIPPING DAYS:

US (INCL. BACKUP)MXEU (INCL. BACKUP)
DTG
23-28 business days
5-8 business days
Posters
8-12 business days
1-2 business days
Framed posters
3-7 business days
1-3 business days
Canvas
5-8 business days
1-2 business days
Mugs
10-13 business days
1-3 business days
Warehousing & fulfillment
1-2 business days
1 business day

International shipping

Do you ship to DUST2? International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size. We do not take responsibility for customs fees.

Order never arrived

If your order didn’t end up arriving, be sure to let us know!
First check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we’d be happy to send you another order to the correct address, it will have to be at your cost.

If the shipping address was correct, get in touch with us at contact@grandgamer.gg noting your order number. You can also contact us using Instagram: https://www.instagram.com/grandgamersgg/

Payment

Yes. We also accept major cards like VISA and Mastercard.